WHEN WILL I RECEIVE MY ORDER?
All orders are processed within 2-3 business days and shipped via priority mail 5-7 business day shipping.
*Shipping times may be affected by Covid-19*
It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed in time. If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to our warehouse. If Shutter Theater reships your order you will be responsible
for additional shipping costs.
MY ORDER WAS STOLEN
If delivery has been confirmed for your package via the shipping carrier, we are no longer responsible for the acceptance of your order at that point, as we have fulfilled our due diligence.
Please check for missing packages with the carrier, file a claim with the carrier prior to contacting us. Be sure to note your claim number upon contacting us. If your domestic, USA delivery, has not arrived and tracking has not been updated for 15 days or more (not delivered within 15 days) please contact us at email@example.com so that we can file a claim on your behalf and send a replacement to you. If your International delivery has not arrived and tracking has not been updated for 30 days or more please email firstname.lastname@example.org so that we can submit a claim to replace your order.